Effective Date: April 22, 2024
1. Eligibility for Returns
We want you to be completely satisfied with your purchase from Damon Los Angeles. If you are not entirely happy with your product, you may be eligible for a return subject to the conditions outlined in this policy.
2. Return Timeframe
You have 15 days from the date of delivery to initiate a return for a refund or exchange.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at contact@damonlosangeles.com request a Return Merchandise Authorization (RMA) number.
- Pack the item securely in its original packaging along with any accessories or documentation that came with it.
- Include a copy of your order confirmation or packing slip in the package.
- Write the RMA number on the outside of the package.
- Ship the package to: Damon Los Angeles LLC Attn: Returns Department 107 W DRYDEN ST UNIT 205 Glendale CA 91202
4. Conditions for Returns
- The item must be in its original condition, unused, and with all tags and packaging intact.
- Damaged, altered, or customized items may not be eligible for return.
- Returns must be initiated within the specified timeframe.
5. Refund Process Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed to the original payment method within 5-10 days.
- Shipping costs are non-refundable unless the return is due to a defect or error on our part.
6. Exchange Policy
If you prefer an exchange instead of a refund, please specify the replacement item you would like when requesting your RMA number. Exchanges are subject to availability.
7. Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defect or error on our part. We recommend using a trackable shipping service for returns.
8. Contact Information
For any questions or assistance regarding returns, please contact our customer support team at:
Email: contact@damonlosangeles.com
9. Exceptions
Please note the following exceptions to our returns policy:
- Personalized or customized items are non-returnable unless defective.
- Final sale items are non-returnable.
10. Changes to Policy
We reserve the right to update or modify this returns policy at any time. Any changes will be effective immediately upon posting on our website.
By making a purchase from Damon Los Angeles, you acknowledge that you have read, understood, and agree to this Refunds and Returns Policy.